Last updated: November 11, 2026
Where we ship
We ship to residential and commercial addresses in the contiguous United States (the lower 48 states). We do not currently ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO addresses or outside the United States.
Processing time
Orders are processed and prepared for shipment within 1–3 business days (Monday to Friday, excluding US federal holidays) after payment is confirmed. Orders placed after 2:00 PM ET or on weekends are processed the next business day.
Shipping methods and transit times
| Item type | Method | Estimated transit time |
|---|---|---|
| Car lifts (2-post, 4-post, scissor) | LTL freight truck, curbside delivery | 5–10 business days after dispatch |
| Accessories and parts | Parcel carrier (e.g. UPS, FedEx, USPS) | 3–7 business days after dispatch |
Delivery time = processing time + transit time. Transit times are estimates provided by the carrier and are not guaranteed.
Shipping costs
Shipping costs are calculated at checkout based on the items in your cart and your delivery address. You will see the exact shipping cost before you pay. Any optional delivery services (such as liftgate service, where offered) are shown with their price at checkout.
Freight delivery: what to expect
- The freight carrier will contact you by phone to schedule a delivery appointment. Please provide a phone number you answer.
- Freight delivery is curbside: the driver delivers the crates to the curb or end of the driveway. The driver does not carry items into your garage.
- Car lift crates are heavy (often 1,000 lb or more). Arrange helpers or equipment (such as a forklift, pallet jack or engine hoist) to move them.
- Someone 18 or older must be present to sign for the delivery.
- If a delivery is missed or must be rescheduled, the carrier may charge redelivery or storage fees, which are the customer's responsibility.
Inspect before you sign
Please inspect every crate and box before signing the delivery receipt (bill of lading). If you see damage, write a description of the damage on the delivery receipt (for example "crate damaged, forks broken") before signing, and take photos. Contact us within 48 hours of delivery at support@raiserightlifts.com or [PHONE NUMBER]. We will file the claim with the carrier and arrange replacement parts or a replacement unit. Damage that is not noted on the delivery receipt or reported within 48 hours may not be covered by the carrier.
Order tracking
When your order ships, we email you the carrier name and tracking or PRO number.
Lost shipments
If your tracking shows no movement for 5 business days, or your order has not arrived within the estimated delivery time, contact us and we will open an investigation with the carrier.
Questions
Contact us at support@raiserightlifts.com or [PHONE NUMBER], Monday – Friday, 9:00 AM – 5:00 PM (ET).