Last updated: November 11, 2026
Return window
You may return items within 30 days from the date of delivery. Returns requested after 30 days cannot be accepted.
Return conditions
To be eligible for a return, the item must be:
- Unused, uninstalled and not anchored or assembled
- In its original, undamaged packaging and crate, with all parts, hardware and manuals
- Accompanied by your order number
Items that cannot be returned
- Lifts that have been installed, anchored, assembled or used
- Items damaged after delivery by the customer
- Electrical components that have been connected
How to start a return
- Email support@raiserightlifts.com or call [PHONE NUMBER] within 30 days of delivery with your order number and the reason for the return.
- We will confirm eligibility and send you a Return Authorization (RA) number and return instructions within 1 business day. Returns without an RA number cannot be accepted.
- Repack the item in its original packaging and crate and arrange the return shipment as instructed. Freight returns must be prepared for pickup at curbside.
Return address: [STREET ADDRESS, CITY, STATE ZIP, USA]. Please do not ship a return until you have an RA number, because freight items may be routed to a different warehouse.
Return shipping costs
- Change of mind or ordered the wrong item: the customer pays return shipping. For freight items, we can arrange the return pickup and deduct the actual freight cost from your refund; we will tell you the cost before booking.
- Restocking fee: returned lifts that are not defective or damaged are subject to a 15% restocking fee. Accessories and parts have no restocking fee.
- Damaged, defective or incorrect item: we pay all return shipping costs and charge no restocking fee.
Exchanges
If you want a different model, start a return for the original item and place a new order for the item you want.
Refunds
How and when you are refunded is explained in our refund policy.