Last updated: November 11, 2026
Order cancellations
You can cancel your order for a full refund at any time before it ships. Contact us at support@raiserightlifts.com or [PHONE NUMBER] with your order number. Once the order has shipped, it can no longer be cancelled and our return policy applies.
Refunds for returned items
After we receive your return, we inspect it within 3 business days and email you to confirm whether the refund is approved.
Approved refunds are issued to your original payment method within 5–7 business days after approval. Your bank or card issuer may take additional time to post the refund to your account.
What is refunded
| Reason | Item price | Original shipping | Return shipping | Restocking fee |
|---|---|---|---|---|
| Damaged in transit, defective or wrong item sent | Refunded in full | Refunded | Paid by us | None |
| Change of mind (unused, in original packaging) | Refunded | Not refunded | Paid by customer | 15% on lifts; none on accessories |
| Cancelled before shipment | Refunded in full | Refunded | Not applicable | None |
Partial refunds
If a returned item is missing parts, or is damaged in a way that was not caused by us or the carrier, we may issue a partial refund. We will explain the amount and the reason by email before processing it.
Damaged or defective items
If your item arrives damaged or develops a manufacturing defect, contact us within 48 hours of delivery for shipping damage, or within the warranty period for defects. Depending on the problem, we will send a replacement part, replace the item, or issue a full refund. See our warranty for defect coverage.
Late or missing refunds
If you have not received your refund 10 business days after we confirmed it, first check with your bank or card issuer, then contact us at support@raiserightlifts.com.