Frequently asked questions

Check the product specifications against your ceiling height, bay width and length, and concrete thickness and strength. If you are unsure, contact us with your measurements before ordering.

Yes. All prices are in USD. Freight shipping and applicable sales tax are calculated at checkout before you pay.

See our payment methods page. All payments are processed through a secure, encrypted checkout.

You can cancel free of charge before your order ships. Contact us as soon as possible. Once an order has shipped, our return policy applies.

Lifts ship by freight truck (LTL) with curbside delivery. Small accessories ship by parcel carrier. Full details are in our shipping policy.

Orders are processed within 1–3 business days. Freight transit typically takes 5–10 business days after dispatch, depending on your location.

We currently ship to addresses in the contiguous United States (48 states). We do not ship to Alaska, Hawaii, US territories or outside the US at this time.

Inspect the shipment before signing. Note any damage on the delivery receipt, take photos, and contact us within 48 hours of delivery.

Yes. Unused items in original packaging can be returned within 30 days of delivery. See our return policy for conditions and costs.

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the return. See our refund policy.

Our lifts are covered against manufacturing defects. See the warranty page for coverage periods, exclusions and how to file a claim.

No. We sell lifts for installation by the buyer or a professional installer of the buyer's choice. We strongly recommend professional installation.

Requirements depend on the lift. Two-post lifts must be anchored into concrete that meets the thickness and strength listed in the product specifications. Read our installation & safety page.